“By Paying a Deposit on your order, you are approving the order quote and artwork proof for your particular job along with the following terms and conditions”
PAYMENT
All orders require 50% deposit to get started.
Full payment MUST be received before orders delivery.
Payment can be made by check, money order, credit card, or PayPal.
There is a $25.00 charge for returned checks.
NOTE: When paying with credit card and Paypal there is a 3% surcharge added
to the invoice total.
CUSTOMERS SUPPLIED GOODS
For customers supplying items with multiple designs, all goods must be separated prior to entering Start Today Printing.
The orders must be separated according to the design, and all customers must label each package as follows:
- Customer Name
- Design Name
- Amount of pieces per design
Start Today Printing will not be responsible for damages made to items before
arrival.
NOTE: There will be a 3% surcharge added to the Total of the job invoice to handle, separate and count your items according to design.
Start Today Printing reserves the right for up to 3% damage allowance per order on customers supplied items.
For example, customer supplies 100 shirts we reserve protection of up to 3% (3 shirts damage allowance)
Start Today Printing will not be liable to replace nor reimburse the 3% (3 shirts damaged) back to customer.
OVER/UNDER RUNS
Orders are subject to overruns and/or under runs due to the nature of the printing process. Generally if we have over runs and you will receive a few extra shirts free of charge. In some cases an under run in a certain size will occur and the over run in other sizes will cover that amount.
For example: Customer orders 25 mediums and 25 larges, you may receive 24 mediums and 26 larges.
Not all prints can be achieved through conventional screen printing.
We will do our absolute best to match your requests / shirt templates but your shirts will not always look EXACTLY as they do on your computer screen in real life.
With printing over seams, collars, and zippers come issues of ink-buildup and ink not always filling in gaps right next to the seams.
When printing on the sleeves, collars, and shoulder areas the print will not always be able to go as far onto the sleeve or onto the collar as you’re wanting, but we will always print the image as offset as we can. We will let you know if something is impossible, but feel free to throw any projects our way.
CANCELLATION POLICY
Customer cancelling order within 5 days of deposit is subject to a 15% surcharge fee of the total of the invoice and 10% re-stock fee on Start Today Printing’s supplied items.
Customer cancelling order after approval and prior to production is subject to a 25% surcharge fee of the total of the invoice and 15% re-stock fee on Start Today Printing’s supplied items.
The Return Funds on the difference will take up to 30 Business days from written cancellation and description of reason for cancellation request.
SHIPPING
The price for shipping will depend on the number and weight of boxes, and will be billed accordingly to those specifications after the completion of the order.
Start Today Printing will not be responsible for late deliveries due to shipping company errors, weather delays or any other circumstances beyond our control.
TURNAROUND TIMES
Turnaround times reflect an average completion time of normal orders.
These times are not guaranteed.
Turnaround times are quoted in working business days. Weekends, Holidays and transit times are not included.
NOTE: Please plan for time sensitive jobs in advance.
Due to the custom nature of our company services, certain jobs may exceed the deadline date in order to maintain the quality of the job.
However, there are no discounts for jobs exceeding deadline due dates because of un-foreseen Job Completion and/or lack of customer details provide/ Lack of Customer communication during the production process.
RUSH SERVICES
For jobs needed within:
- 5 business days – add 25% to invoice total
- 3 business days – add 35% to invoice total
- Next day service – add 50% to invoice total
ARTWORK CHARGES
All artwork must be submitted in 300 dpi or in a vector format.
Artwork is screened and orders with artwork that is too small or poor in quality will be placed on hold for 5 business days until new artwork is received.
If no artwork is received the order will be pushed to the end of the production line after 5 days.
All artwork is printed AS-IS unless requests for touch ups / cleanups are made.
Small tasks are completed as a part of regular setup fees, but overhauls, custom creations, and complete cleanups are charged per project. This fee will be discussed and approved with you before we start the process.
Art must be paid in full, and there are no refunds because labor costs must still be covered.
$25.00 per half hour for simple type setting and minor clean up of scanned images.
$100 minimum for concept art and logo driven artwork
NOTE: Price can go up with complexity and time involved with artwork in this category.
OTHER TERMS & CONDITIONS
- Prices, terms and conditions are subject to change without notice. Please read all information on our website before submitting your order.
- NO REFUNDS on orders already printed according to the order form paperwork details.
- Claims for damages, defects or shortages must be submitted within 4 days after the delivery of the product.
- In the event of an order misprint, ALL of the original order must be returned.
- Because Screen printing is custom made merchandise, cancellation of an order will result in charges for any set up or pre press costs incurred before cancellation and all restocking fees incurred by our distributors.
- Orders cannot be canceled once production has begun.
- All orders are subjected to restocking fees if cancellations are made before any
production or art prep has happened.